Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.

Credit cardS & REFUNDS

Credit Cards accepted: The Undiscovered Cellars website accepts Visa, MasterCard, American Express and Discover credit cards.

Refunds: Undiscovered Cellars processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Returns

Undiscovered Cellars guarantees the quality of all our wines and merchandise. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care assistance at serrhel@undiscoveredcellars.com.

Delivery Policies

You must be 21 years or older to buy wine. By placing your order you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states. We are committed to your complete satisfaction. If you are ever unhappy with your order or somehow your wine shipment has become damaged please call us at 479-966-7487. Our wine product orders are fulfilled by Eagle Rock Fulfillment, Inc. The warehouse is climate controlled. We do not ship on Fridays as we don’t want the wine sitting in a hub over the weekend. If a holiday falls on a Monday, depending on your shipping speed, we may wait until the following week to process the shipments. Sorry, delivery on weekends is generally not available. In the event of extreme temperatures your shipment may be delayed, to protect the wine from heat/cold damage. Due to restrictions, we are unable to ship to the following states: Alabama, Delaware, Mississippi, New Hampshire, North Dakota, and Utah. We cannot ship to PO Boxes as an adult signature is required.